Direct Pay Interactive Voice Response automated phone payment system helps rent-to-own dealers reduce time-consuming collections.

Visit e-complish.com for more information.

It's not new for a business to offer its customers the option of paying over the phone. However, the concept is gaining momentum in the Rent to Own (RTO) industry through the services of E-Complish, which offers its Direct Pay Interactive Voice Response (IVR) automated phone payment system plus other options that enable RTO customers to make payments on time and help dealers reduce typical time-consuming pitfalls with collection.

Marc Hopkins, Business Development Manager for E-Complish says, "A customer's biggest gripe is having to come in to make a payment, especially with the price of gas. That can result in late payments or no payments and subsequent truck rolls. E-Complish brings savings to the dealer by bringing convenience to the customer and reducing any excuses he may have not to pay. It gives the dealer more time to work on renewals and reduces operating expenses. Direct Pay provides rental customers with 24-hour toll-free phone access to automated payment capabilities – right from their home. All they need is a credit card or checking account and their account number."

E-Complish builds, at no cost to a dealer, its interactive automated system whereby store customers who prefer to use a toll free number to call in their payment are prompted through a series of steps in a 2-3 minute payment process.

"That three minutes of their time is an improvement over the possible hour it would take them to make a personal payment at the store," says Hopkins. "Deposit of funds to the dealer's bank is faster, and a phone payment reduces some of the hassle of handling cash. It's win-win all around."

E-Complish offers a variation of its Direct Pay program through an outbound interactive phone payment service. Using this, dealers can remind their customers that payment is due and also enable them to pay by phone through an automated system when they get the call.

E-Complish also has launched its popular Host Pay online payment program to meet a growing demand from those who like to pay their bills through the Internet. As with the phone-based programs, Host Pay is branded to the sponsoring company and facilitates a seamless transaction for the customer. And in all cases, E-Complish requires no set-up cost for the dealer but instead charges a nominal convenience fee of just $2.75 for its customers.

Hopkins concludes, "We are excited to see applications for our services in the RTO industry and feel we have an invaluable tool that lets dealers spend their resources on building their business not collecting payments."

For more information on E-Complish products and services, contact Marc Hopkins, 301-865-7570 x205 - 888-847-7744 (c) mhopkins@e-complish.com.  And for a closer look, visit their website, e-complish.com