Our solutions have proven effective in retail and now have as many and more benefits to offer the RTO market through convenience, efficiency and just plain good business practices.
Marc Hopkins, E-Complish

Visit e-complish.com for more information.

With the increased use of Internet by rental customers, E-Complish offers its Host Pay services to RTO dealers to help them reduce no pays and late pays and ultimately decrease truck rolls.

Host Pay enables rental customers to log in from home or work and make their payments at their convenience and for a nominal fee, 24 hours a day. It's no stretch to say it's a step in the green direction by helping customers make one less trip on a tank of gas.

"Making payment options as easy as possible for customers does several things for both the RTO dealer and customer," says Marc Hopkins, Business Development Manager for E-Complish. "Our online payment acceptance programs lower the dealers' card percentage because it eliminates one big reason a customer doesn't pay – the inconvenience of having to come into the store. For those who have Internet access and a bank account, Host Pay is a very easy way to make a payment and keep an eye on their balance. Our services allow dealers to focus less on collections and related overhead and spend their valuable time on sales and renewals, generating more revenue and growing their business. Host Pay also gets money into their bank faster and eliminates the hassle of handling checks and money."

According to Hopkins, it gets better. While Host Pay customers don't come in as often to give dealers the opportunity to generate renewals, a dealer can reduce NONS just as effectively by reaching his customers online. "Online merchandise catalogs and product specials give customers the opportunity to shop when they make their payment just as they would if they came into the store. It's the marketing method of the future," he says.

E-Complish designs an online look and system that is uniquely branded to each RTO dealer. Those logging in either to pay, check their account balance or shop, feel as though they have reached the dealer's website when in fact they have entered an invisible portal to services provided by E-Complish. Dealers incur no set-up costs, and customers pay an inexpensive fee of only $2.75 for the convenience of making an online payment.

"Our goal is to simplify life for dealers and customers. Our solutions have proven effective in retail and now have as many and more benefits to offer the RTO market through convenience, efficiency and just plain good business practices. Part of making things simple is to remove obstacles, and in the case of rental customers, the biggest is an excuse to be late or not pay. Host Pay makes it easy and gives people no more excuses!"

In addition to its online services, E-Commerce serves the RTO market through an Interactive Voice Response phone program and a phone-based outbound payment prompt system. For more information on E-Complish products and services, contact Marc Hopkins, 301.865.7570 x205 or 888.847.7744 (c) mhopkins@e-complish.com. And for a closer look, visit their website, e-complish.com