Listening to what customers are saying allows retailers to make faster, more educated decisions about merchandise, marketing and shoppers' experiences.
Tracy Mullin, President and CEO, National Retail Federation

In an effort to gain more insight into what consumers are feeling, why they make certain decisions, and how the economy has changed them, the National Retail Federation and Shop.org are partnering with ExpoTV on a series of quarterly videos to dig deeper into understanding Americans' opinions and behaviors. In each video, ExpoTV, a community created for real people to share unbiased opinions, will compile feedback on specific issues and products to give retailers a better understanding of today's shoppers.

"Listening to what customers are saying allows retailers to make faster, more educated decisions about merchandise, marketing and shoppers' experiences," said Tracy Mullin, NRF President and CEO. "NRF's partnership with ExpoTV will provide the retail community with a firsthand look at what's behind the decisions made by American shoppers."

Earlier this month, NRF released its first ExpoTV video about Americans' perception of the chain restaurant industry. The video, which asked Expo members to provide insight on their opinions of chain restaurants, provided more clarity into why Americans dine out. A recent Shop.org video produced by ExpoTV asked which online offers resonated with shoppers this past holiday season. The quarterly videos will be available for viewing and download on NRF and Shop.org websites.

"Our community of passionate consumers loves to share their shopping experiences, especially when they know their voice is being heard by company executives," said David Rubinstein, Expo's Senior Vice President. "Expo is able to harness consumer voices to provide NRF and Shop.org members with timely, authentic consumer insight on topics of importance to growing their businesses."

Expo is the first video-based community specifically created for consumers to share their unbiased opinion about the products they buy and celebrate the brands they are passionate about.