Host Pay also saves RTO account managers time spent on stubborn collections and gets the payment to the dealer's bank account in less time.
Marc Hopkins, Business Development Manager, E-Complish

Photo RTO Online

E-Complish designs a Host Pay online payment interface that is unique to each RTO company's website.

The old adage "Time is money" couldn't be more true when it comes to rental-purchase according to Marc Hopkins, Business Development Manager for E-Complish, provider of Host Pay, an online payment solution for the Rent-to-Own industry. Hopkins says Host Pay encourages customers to pay on time, because it's fast, easy and saves them time.

"Host Pay saves RTO account managers time spent on stubborn collections and gets the payment to the dealer's bank account in less time. There are advantages are all the way around, which is why we have had such success in the Rent-To-Own Industry with our Host Pay program." Hopkins said.

E-Complish designs a Host Pay online payment interface that is unique to each RTO company's website - allowing customers the option to view their online payment history and make rental payments via credit card, debit card or ACH.

"Our system is invisible to the customer," Hopkins said. "Customers visit the RTO company website and access their rental account through a store-branded portal provided by E-Complish." The branded secure website includes fraud prevention features that offer enhanced charge-back protection. Additional customer account data such as late fees, NSF fees, payoff amounts and remaining payments can also be displayed to customers through client data file integration or real-time web services.

Host Pay has brought online payment options to the rental-purchase market over the past year. Rejected at first by the industry because it broke the "Number One Commandment" - drive customers into stores, Host Pay has earned respect from subscribers for other benefits that, according to Hopkins, outweigh weekly in-store pay visits.

"Making it convenient for the customer to pay eliminates excuses for slow or non-payments and lowers the percentage of pick-ups. While Host Pay customers don't come into stores as often, dealers can reduce NONS and effectively generate renewals online through merchandise catalogs and product specials. In 2009 customers shop just as easily online, or easier than they would by coming into the store. All they need is their bank account and credit card number."

Hopkins continued, "We want to help rental-purchase dealers streamline their collection process while reducing expenses and saving time. Rental-purchase is a customer-service focused industry. Making it easier for customers to manage payments is a value-added service – one that is familiar to and expected by a growing number of Online shoppers, especially those new to the RTO market who are coming in increased numbers as credit tightens in a stressed economy. Anything that saves time and money and removes obstacles to success, makes good business sense," says Hopkins. "Host Pay is just that."

For more information on E-Complish products and services, contact Marc Hopkins, 301.865.7570 x205 or 888.847.7744 (c) mhopkins@e-complish.com. And for a closer look, visit their website, e-complish.com.